# Cashback glossary

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Last updated: 2026-08-12
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## All terms

- Cashback (https://discover.shopback.com/glossary/cashback): Cashback is a percentage of a purchase amount returned to the shopper as real money, not points or store credit.
- Cashback rate (https://discover.shopback.com/glossary/cashback-rate): The cashback rate is the percentage of the qualifying purchase amount a merchant offers back through ShopBack.
- Activation (shopping trip) (https://discover.shopback.com/glossary/activation): Activation is the click from ShopBack to a merchant that starts a tracked shopping trip, linking the purchase to the shopper account.
- Tracked cashback (https://discover.shopback.com/glossary/tracked-cashback): Tracked cashback is a purchase that ShopBack has detected and recorded against the shopper account, usually within 48 hours of the order.
- Pending cashback (https://discover.shopback.com/glossary/pending-cashback): Pending cashback is tracked cashback that is waiting for the merchant to confirm the purchase is final, meaning past the return and cancellation window.
- Confirmed cashback (https://discover.shopback.com/glossary/confirmed-cashback): Confirmed cashback is cashback the merchant has verified as final, after the return window has closed and the commission has been paid to ShopBack.
- Withdrawable cashback (https://discover.shopback.com/glossary/withdrawable-cashback): Withdrawable cashback is confirmed cashback the shopper can transfer out of ShopBack to a linked bank account or PayPal.
- Confirmation window (https://discover.shopback.com/glossary/confirmation-window): The confirmation window is the period a merchant takes to verify a purchase before pending cashback becomes confirmed.
- Missing cashback claim (https://discover.shopback.com/glossary/missing-cashback-claim): A missing cashback claim is a request to investigate a qualifying purchase that did not track to the shopper account.
- Merchant exclusions (https://discover.shopback.com/glossary/merchant-exclusions): Merchant exclusions are purchase types a store does not pay cashback on, such as gift cards, sales tax, shipping, or specific product categories.
- Upsized cashback (https://discover.shopback.com/glossary/upsized-cashback): Upsized cashback is a temporary increase to a merchant standard cashback rate, usually during a promotion or sale event.
- ShopBack browser extension (https://discover.shopback.com/glossary/browser-extension): The ShopBack browser extension is a free add-on for Chrome, Edge, and Firefox that activates cashback and applies promo codes directly on merchant sites.