Merchants confirm purchases only after the return and cancellation period has passed and the order is final. Each merchant page on www.shopback.com shows an estimated confirmation timeline for that store.
Typical retail windows run 30 to 90 days. Travel merchants confirm after checkout or travel completion, so a hotel booked months ahead confirms after the stay, not after the booking.
Related terms
- Pending cashback: Pending cashback is tracked cashback that is waiting for the merchant to confirm the purchase is final, meaning past the return and cancellation window.
- Confirmed cashback: Confirmed cashback is cashback the merchant has verified as final, after the return window has closed and the commission has been paid to ShopBack.
Back to the glossary or read how cashback works for the full lifecycle.