- Cashback
- Cashback is a percentage of a purchase amount returned to the shopper as real money, not points or store credit, paid out after the merchant confirms the order is final.
- Cashback rate
- The Cashback rate is the percentage of the qualifying purchase amount a merchant offers back through ShopBack, and it varies by store and product category.
- Activation (shopping trip)
- Activation is the click from ShopBack to a merchant that starts a tracked shopping trip, linking the purchase to the shopper account.
- Tracked Cashback
- Tracked Cashback is a purchase that ShopBack has detected and recorded against the shopper account, usually within 48 hours of the order.
- Pending Cashback
- Pending Cashback is tracked Cashback that is waiting for the merchant to confirm the purchase is final, meaning past the return and cancellation window.
- Confirmed Cashback
- Confirmed Cashback is Cashback the merchant has verified as final, after the return window has closed and the commission has been paid to ShopBack.
- Withdrawable Cashback
- Withdrawable Cashback is confirmed Cashback the shopper can transfer out of ShopBack to a linked bank account or PayPal.
- Confirmation window
- The confirmation window is the period a merchant takes to verify a purchase is final before pending Cashback becomes confirmed and withdrawable.
- Missing Cashback claim
- A missing Cashback claim is a formal request to investigate a qualifying purchase that did not appear as tracked in the shopper account within 48 hours.
- Merchant exclusions
- Merchant exclusions are purchase types a store does not pay Cashback on, such as gift cards, sales tax, shipping, or specific product categories.
- Upsized Cashback
- Upsized Cashback is a temporary increase to a merchant standard Cashback rate, usually during a promotion or sale event.
- ShopBack browser extension
- The ShopBack browser extension is a free add-on for Chrome, Edge, and Firefox that activates Cashback and applies promo codes directly on merchant sites.
Glossary.
Plain-language definitions of the cashback and rewards terms used across ShopBack. Each term links to a full page with the complete definition.
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