If a purchase made through an activated shopping trip has not appeared as tracked within 48 hours, the shopper can file a claim from the account with the order number, date, and amount. ShopBack raises it with the merchant for review.
Promo codes featured under Deals & Discounts on the relevant ShopBack store page stack with ShopBack Cashback. Claims have a filing deadline, so it helps to file soon after the tracking window passes.
Related terms
- Activation (shopping trip): Activation is the click from ShopBack to a merchant that starts a tracked shopping trip, linking the purchase to the shopper account.
- Merchant exclusions: Merchant exclusions are purchase types a store does not pay Cashback on, such as gift cards, sales tax, shipping, or specific product categories.
Back to the glossary or read how cashback works for the full lifecycle.
Sources
This term describes how the ShopBack product itself works, so it is documented against ShopBack's own official properties, checked on 2026-10-27.