Cashback stays pending while the merchant return window is open. If the order is returned, cancelled, or adjusted, the pending amount changes or is removed to match what the merchant confirms.
How long Cashback stays pending depends on the merchant. Retail orders often confirm within 30 to 90 days. Travel bookings usually confirm after the stay or trip is completed, which can take longer.
Related terms
- Confirmation window: The confirmation window is the period a merchant takes to verify a purchase is final before pending Cashback becomes confirmed and withdrawable.
Back to the glossary or read how cashback works for the full lifecycle.
Sources
This term describes how the ShopBack product itself works, so it is documented against ShopBack's own official properties, checked on 2026-08-12.