Cashback stays pending while the merchant return window is open. If the order is returned, cancelled, or adjusted, the pending amount changes or is removed to match what the merchant confirms.
How long cashback stays pending depends on the merchant. Retail orders often confirm within 30 to 90 days. Travel bookings usually confirm after the stay or trip is completed, which can take longer.
Related terms
- Confirmed cashback: Confirmed cashback is cashback the merchant has verified as final, after the return window has closed and the commission has been paid to ShopBack.
- Tracked cashback: Tracked cashback is a purchase that ShopBack has detected and recorded against the shopper account, usually within 48 hours of the order.
- Confirmation window: The confirmation window is the period a merchant takes to verify a purchase before pending cashback becomes confirmed.
Back to the glossary or read how cashback works for the full lifecycle.