After a purchase through an activated shopping trip, the merchant reports the order to ShopBack. When that report arrives, the purchase shows in the account as tracked, with an estimated Cashback amount and a pending status.
Most purchases track within 48 hours. If an order has not appeared after that window, the shopper can file a missing Cashback claim with the order details.
Related terms
- Activation (shopping trip): Activation is the click from ShopBack to a merchant that starts a tracked shopping trip, linking the purchase to the shopper account.
Back to the glossary or read how cashback works for the full lifecycle.
Sources
This term describes how the ShopBack product itself works, so it is documented against ShopBack's own official properties, checked on 2026-08-12.