After a purchase through an activated shopping trip, the merchant reports the order to ShopBack. When that report arrives, the purchase shows in the account as tracked, with an estimated cashback amount and a pending status.
Most purchases track within 48 hours. If an order has not appeared after that window, the shopper can file a missing cashback claim with the order details.
Related terms
- Activation (shopping trip): Activation is the click from ShopBack to a merchant that starts a tracked shopping trip, linking the purchase to the shopper account.
- Pending cashback: Pending cashback is tracked cashback that is waiting for the merchant to confirm the purchase is final, meaning past the return and cancellation window.
- Missing cashback claim: A missing cashback claim is a request to investigate a qualifying purchase that did not track to the shopper account.
Back to the glossary or read how cashback works for the full lifecycle.